The contact center of the hottest Russian energy s

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The contact center of Russian energy suppliers moved from Avaya to Noda platform

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CTI Forum (CT will be covered after cooling) news on May 29 (compilation/old Qin Huaibei city insists on taking innovation as the source of vitality and accelerator for the development of aluminum industry): Russian intelligent system and service suppliers Noda and energosbyt plus energy company (part of tplus group) Completed the project of implementing Noda contact center communication platform in the contact center of the energy company

with the help of Noda technology, the upgraded contact center can handle customer calls in 13 geographically dispersed branches, automatically handle calls every month, and its callers can easily access self-service tools

the increasing burden on the contact center has prompted energosby to focus on the priorities of decision makers and the axis of corporate culture. T plus is looking for new solutions with enhanced debt processing capabilities, as well as voice self-service that allows callers to submit meter readings. The company faces a choice: expand the functions of Avaya and asterisk solutions that have been used, or migrate to a new platform. Finally, the company chose the Russian solution - Noda contact center

energosbyt plus (part of tplusgroup) is a Russian energy supplier with branches throughout the Russian Federation. The company has the status of default energy supplier, which means that it has the obligation to provide power to the 195 PVC door and window transmission lock area in Sverdlovsk and Orenburg and any applicant residents or corporate entities in the Republic of Udmurt

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